Homeroom Support · help and onboarding
Real help getting your school set up and running.
Software is only as good as the help behind it. This is the support side of the platform: plain-language guides, a self-serve setup that gets a school live in one sitting, and honest answers about exactly what is shipped and what is still in development.
The plain-language guides and the self-serve setup are live today. Live chat support and a public status page are in development; this page says so plainly rather than acting as if either already exists.
Plain-language guides, not a maze
Guides are written for a teacher or a front-office staffer, not an engineer, so setting up the roster or your first publication is a task you finish, not a ticket you wait on.
A self-serve setup, one sitting
The self-serve setup stands up a school account, its roster, and its first publication in a single session, so a school is live the same day it decides to start.
Honest about what is shipped
When a support feature is live we say so; when it is in development we say that too. A planned feature is never sold as if it already shipped.
Guides in plain language
The step-by-step help here is written for the person actually doing the work at a school — a teacher, an adviser, a front-office staffer — not for an engineer reading an API reference. A guide walks through one real task at a time: setting up the roster, publishing the first edition, running picture day, adding a staff member. Because the help sits inside the same platform a school runs on, a guide can point at the real screen rather than a screenshot of a version that no longer exists.
The guides cover getting started end to end: importing or entering a roster, inviting staff and setting their roles, publishing a first page, and finding your way around the parts of the platform your school actually uses. If a walk-through you need is not here yet, the honest answer is to say so and point you to a person — see “Reach a person” below — not to paper over the gap.
Set up in one sitting
The self-serve setup is built to take a school from a decision to a live account in a single session: a school account, its roster, and its first publication, without waiting on a sales call or an installation. It is the same setup a new school actually uses today, not a demo version of it.
Getting set up does not require picking every feature on day one. A school starts with the account and the roster, publishes its first page, and adds the rest of the platform — picture day, records, communications — as it is ready for them, at its own pace.
When the guide is not enough: reach a person
Here is the honest version of how to get help today. The plain-language guides and the self-serve setup answer most questions on their own. When they do not, the way to reach a person is the contact page — a plain form, not a ticketing queue and not a live chat. We do not advertise a staffed-hours schedule, a phone line, or a promised response time here, because we would rather be honest about what the help is than promise an operation we have not stood up. A person reads what you send.
Live chat support and a public status page are in development. Neither is live yet, and this page does not pretend otherwise. When either ships, it will say so in its own right, on its own terms, the same way the rest of the platform labels a feature live only once it actually is.
What you share with support, said honestly
Anything you share with support — a question, a roster detail, a screenshot — is handled inside the same platform a school already runs on. It is never sold, and it is never handed to an outside company. Support and the product you use are one place, not a separate help desk run on a different vendor’s tools, so a question about your account does not have to leave the platform to get answered.
What is live, and what is in development
Support itself gets the same honest labeling as the rest of the platform. Here is exactly where it stands.
Live today
The plain-language guides and the self-serve setup that gets a school live in one sitting.
In development: live chat support
A live chat channel for support is not built yet. Today, reaching a person goes through the contact page, not a chat widget.
In development: a public status page
A public page reporting platform status is not live yet. This page does not claim uptime figures or an incident history it does not have.
How we label it
If a support capability is live, this page says live; if it is in development, this page says that — not “coming soon” theater. You should never expect help that has not actually shipped.
Common questions
Is there a live chat or a support phone line?
Not yet. Live chat support is in development. There is no support phone line advertised on this page, and no staffed-hours schedule, because neither exists yet in a form we can honestly promise. The way to reach a person today is the contact page.
How fast will someone respond if I write in?
This page makes no response-time guarantee and no SLA claim. A person reads what you send through the contact page; we would rather be honest about that than promise a support tier we have not built.
Is there a status page I can check during an outage?
Not yet. A public status page is in development and is not live today. This page does not claim an uptime figure or an incident history it does not have.
How long does setup actually take?
The self-serve setup is built to take a school from a decision to a live account -- with its roster and its first publication -- in a single sitting. You do not have to configure every feature on day one; you can add the rest of the platform as your school is ready for it.
Are the guides written for a teacher, or for an engineer?
For the person doing the work at a school — a teacher, an adviser, a front-office staffer — not an engineer. Because the guides sit inside the same platform a school runs on, a guide points at the real screen you are looking at, not a stand-in.
What happens to what I share with support?
It is handled inside the same platform a school already runs on. It is never sold and never handed to an outside company. Support runs on the same platform as the product, not a separate vendor’s help-desk tool.
How is this different from homeroom.software?
Same platform, different first question. homeroom.software leads with what the platform does across records, publications, the directory, and picture day. Homeroom Support leads with how you actually get set up and how you get unstuck. If your first question is “how do I get going”, this is the front door.
Is it free, and is there a checkout on this page?
The core is free to start. There is no checkout and no live charge anywhere on this page.
What this page is and is not claiming
Homeroom Support is the help-and-onboarding facet of the platform: plain-language guides written for a teacher or front-office staffer, and a self-serve setup that gets a school live in one sitting. Both are live today. Live chat support and a public status page are in development — not live, and this page never implies otherwise. There is no fabricated phone number, no staffed-hours claim, no ticketing SLA, no guaranteed response time, and no named support staff here: the honest way to reach a person today is the contact page, with no response-time promise attached. Anything you share with support is handled inside the same platform a school already runs on, and is never sold or handed to an outside company. This is a for-profit vendor, not a charity, and nothing here is dressed up as a charitable gift. There are no invented stats, testimonials, or adoption counts here, and no competitor is named. The core is free to start, and this page runs no checkout.